Euronext - Senior Associate - Client Success

About the organization :

A Pan - European market infrastructure with a deep corporate culture. A truly diverse multicultural organization with passionate and delivery-focussed people. We operate seven regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal with a single trading technology offering access to all financial instruments across our markets. We also provide custody and settlement services through central securities depositories in Denmark, Italy, Norway and Portugal, and clearing through our CCP in Italy. We operate Europes leading electronic fixed income trading markets and the largest center for debt and funds listings in the world. Apart from this, we also offer a range of additional value-added services, including technology and managed services, corporate and investor services and post-trade services.

Euronext India, plays a pivotal in providing the technology services. Being industry leaders, we currently partner with Global Asset Management firms and Investment Banks whereby delivering high impact solutions in the CRM, HFT & Algo Trading, regulatory compliance and research commission space. Leveraging years of experience gained through our Commcise business, we service our growing global client base via a shared services model, with a strong team culture based on the Euronext values: Unity, Integrity, Agility, Energy, and Accountability. To understand more about the values and how we are able to deliver consistently, you could watch the podcast of Chirag Khattar and Amrish Ganatra on Harrington Starr TV - https://youtu.be/cY1om2evzQk's i=W_H5CxNO64vf3DET

Role Title : Senior Associate - Client Success

Location : Bangalore/Gurgaon

Working Hours : UK (1:30 pm-10:30 pm IST) & US hours (5:30pm-2:30am IST). Please note that it would be a rotational UK/US shift

Years of Experience : 7-9 years

Role Purpose :

- To be a part of dedicated Product Consulting team to support BAU activities and future business initiatives.

- Support the product usage and develop operational processes around the same.

Required Qualification : Engineering or equivalent IT degree

Mandatory Skill Sets :

1. Strong fundamentals in RDBMS - PL/SQL, SQL SERVER 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins/Octopus & SVN/GIT/TFS)

2. Excellent understanding of Capital Markets / Asset Management Operations / Investment Banking Added Advantage

1. Certification in SQL/Oracle

2. Capital Markets/Functional certifications

3. Advanced Excel skills/VBA/ Python scripting/ RPA

4. Certification in Incident Management

Key Deliverables/Tasks :

1. Support BAU activities ensuring application uptime and smooth running of the operations.

2. Troubleshoot, investigate and resolve Data/Application/API/SFTP issues and errors reported by Users. This involves thorough investigation of logs, audit and complex database analysis.

3. Coordinate with the Asset Manager users and Brokers for understanding their issues/ requirements and work on specific requirements for Data/Configuration changes.

4. Own the process for any data/configuration changes in the production environment. Such changes require good SQL understanding and excellent DB analytical skills with extensive use of SQL scripting. Utilise change /release management systems effectively and suggest improvements to the procedures and processes to cope with a rapidly evolving system environment.

5. Be part of and drive implementation projects for new Clients and work on new client requirements with Implementation team.

6. Conduct Demo/Trainings for clients & develop knowledge base and in-depth documentations.

7. Collaborate with the Product Management Group/Implementation team and contribute towards the stability and vision of the application.

8. Work closely with development and testing teams in new product development and existing product enhancements (e.g. driven through JIRA, parallel projects).

9. Peer review SQL code and mentor colleagues with less SQL experience.

10. Ensuring Client Satisfaction.

11. Identifying opportunities for Upselling.

12. Contribute to the development of Strategies to enhance overall success.

13. Strong Communication & Relationship building skills.