Essar - Service Delivery/Engagement Manager

Service Delivery/Engagement Manager

Job Description:

Responsible for exceeding client expectations through superior implementation, delivery and management IT infrastructure solutions.

Responsibilities include:

- Maintain contact and communication with all internal and external stakeholders to ensure conformance with requirements and client/user expectations

- Implement strong client management practices (Performance review, reports and analysis, change requests, risk management and decision tracking)

- Contribute to standard Infrastructure implementation methodologies and management best practices

- Assist internal technical team during technology assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables

- Must have an extensive background and general knowledge of building blocks of IT infrastructure domains (network, systems, security and standard applications)

- Particularly for the Network and Systems domain.

- Engagement manager is responsible for maintaining positive and productive relationship with clients

- Excellent written and verbal communication skills ability to interact with senior leadership

- It is important that to speak with a friendly and assertive manner to benefit reputation of the internal organization

- Ability to multitask, must be able to prioritize activities and maintain focus on key deliverables

- Implement performance management process and governance to ensure services being offered as per contract to the customers

- Must do what is necessary to keep the business engagement operational and profitable while marinating customers satisfaction

Skills Required:

- Excellent Communication Skills

- Hands on experince in a similar profile for at least 3-4 yrs

- Good client engagement skills

Looking at candidates who can join prefereably in 30 days. We are an equal opportunity employer.

To apply, please click on the button below.