Roles and responsibilities: - Be accountable for the delivery of all the Organization Capability programs for Team Managers and above. - Deliver training programs in virtual or brick and mortar classrooms & follow-up on post-delivery expectations to closure of certification. Have regular touch points with participants during the training phase. - Regarding the business / programs and also improve the performance of the participants attending the training programs. Provide inputs to the Training curriculum to make it effective and efficient. - Ensure compliance & maintain training data for the department accurately and timely. - Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations. - Interaction with different business units and share feedback and concerns Desired Candidate Profile: - Minimum 6+ years' experience into process training. - Strong understanding of process transformation services (SL, Quality, voice / data metrics, etc.). - Excellent facilitation and process transformation services knowledge - Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner. - The Ability to be pro-active in developing trust and professional rapport with Team Managers; work as a team-player. - The Ability to efficiently manage time and to be able to effectively track training criteria (attendance, test scores etc.). - Strong analytical skills.

Mumbai

Epicenter - Training Manager - Process Training 

Epicenter - Training Manager - Process Training  ,Job Description for Epicenter - Training Manager - Process Training  in Epicenter Technologies Pvt. Ltd in  Mumbai for (7-9) years of experience. Apply Now!

Job Description for Epicenter - Training Manager - Process Training  in Epicenter Technologies Pvt. Ltd in  Mumbai for (7-9) years of experience. Apply Now!