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19/11 Rinku Basu
HR at Entercoms

Views:1312 Applications:121 Rec. Actions:Recruiter Actions:0

Entercoms - Manager - Service Delivery (5-7 yrs)

Pune Job Code: 766258

A tech savvy, result driven professional with experience in client management, operations management, and knowledge management. (Computer Hardware Domain desirable but not mandatory)

Excellent communication skills :

- 5 to 7 years of leading a techno functional team is mandatory.

Process and Project Management :

- Manpower planning to ensure optimal resource allocation aligned to cost targets

- Ensure all relevant data / reports are gathered, recorded and delivered to client as agreed targets and SLAs

- Execute project plans and provide regular updates in meetings & highlight risks & opportunities

People Management :

- Provide hands-on leadership on existing SOWs and new project on-boarding

- Manage Recruitment and ensure people development through mentoring and grooming and creating environment that sustains and encourage high performance; motivating teams in optimizing their contribution levels

- Succession planning to mitigate impact of attritions

Knowledge Management :

- Develop and maintain growth plans for teams to scale competency across various processes

- Back-up planning through cross training to ensure load balancing

- Drive skill development plans for existing resource pool

Client Engagement :

- Managing customer centric operations & ensuring customer satisfaction by achieving organizational delivery & service quality norms with the help of various innovations

- Attending to clients (individuals/corporate clients) concerns & complaints and undertaking steps for effectively resolving them

- Maintaining cordial relations with customers to sustain the profitability with the help of business process optimization

- Produce Business Review presentations summarizing reports, graphs, charts and highlighting initiatives and recommendations for driving change and improvements to business systems

Women-friendly workplace:

Maternity and Paternity Benefits

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