Lead - Process Design & Automation We bet, you will have a great time doing what you love to and that includes : - Work with leaders to strategize better customer experience through automation along with process design - Defining problems statements, designing solutions, driving the solution through automation & process design - Reporting & tracking project value drivers, NPS/CX impact & efficiency improvements - Enable customer success through various process improvements and automation initiatives - Maintaining and developing the ticketing, telephony, messaging and other solutions used by the team - Assess existing processes and identify opportunity for improvement You should excel in this role, if you meet the below criteria : - Strong knowhow and experience of working on automation tools like Zoho Desk, Zoho CRM, UiPath or Blue Prism (or any RPA tool), Python expertise is desirable - Familiar with ticketing tools like Jira - Able to drive multiple initiatives across different stakeholders - 6+ years product operations experience - A positive "can-do" attitude, with a desire to extend existing skills and be a problem solver - Bachelor's degree, MBA in related field preferred from Tier1 institute. - Self Starter, highly passionate, solution oriented, creative and quantitative thinker

Mumbai

Pune

Bangalore

Gurgaon/Gurugram

EnKash - Lead - Process Design & Automation - IIM/ISB/FMSMDI 

EnKash - Lead - Process Design & Automation - IIM/ISB/FMSMDI  ,Job Description for EnKash - Lead - Process Design & Automation - IIM/ISB/FMSMDI  in EnKash (Nehat Tech Solutions Pvt. Ltd.) in  Mumbai Pune Bangalore Gurgaon/Gurugram for (7-12) years of experience. Apply Now!

Job Description for EnKash - Lead - Process Design & Automation - IIM/ISB/FMSMDI  in EnKash (Nehat Tech Solutions Pvt. Ltd.) in  Mumbai Pune Bangalore Gurgaon/Gurugram for (7-12) years of experience. Apply Now!