Engineering Manager - B2C

Business and Product Alignment

- Work closely with business and product stakeholders to identify and pursue opportunities which engineering can contribute to.

- Identify broad OKRs for the team which align with the organization, business unit and product goals.

- Formalize business requirements into tangible sprints.

Vision, Strategy and Planning

- Drive the adoption of technical frameworks and specific technologies.

- Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.

- Cost planning for systems.

- Performance monitoring and optimization for systems.

- Team roadmap planning.

Design

- Drive high level design for projects.

- Drive adoption of guiding design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.

- Focus also on the non-functional aspects of design, including but not limited to database design, communication protocols, deployment systems, etc.

Code Review

- Drive good code review practices, using the review process as a mentoring tool to upskill people.

Testing

- Ensure test coverage of the systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team.

- Follow and percolate good testing design and practices.

Project Management

- Drive the execution of the project by delegating tasks effectively.

- Resolve blockers through technical expertise and negotiation.

- Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.

Maintenance

- Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.

Team Management

- Manage a team of 5 - 6 members.

- Do periodic assessment of reportees, chart their career growth paths and train them.

- Recruit members into the team by collaborating effectively with the recruitment team.

Technologies Used

- Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda

- Languages : Kotlin, Java, Ruby, Javascript, Python

- Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift

- Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS

- Server management : Amazon ECS, Docker

- Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture

Product Overview

- You will be contributing to products concerning both customers and partner drivers.

- Product sectors include:

- Growth : You'll build tools to help boost user growth on the platform including our industry best driver on-boarding, training and certification system, referral system, and lead management models.

- Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.

- Transaction Experience : You'll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you'll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.

- Fulfilment : As part of the fulfilment team, you'll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.

- Enterprise Solutions : You'll help Porter's enterprise customers achieve delivery excellence. You'll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.