Engagement Manager - IT Services

1. Acts as a SPOC between the customer and company (both delivery and account management teams).

2. Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.

3. Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.

4. Build proposals for the new opportunities and involve CRM / Business Head, as needed.

5. Ensure for every delivery Client Sign-Off and acceptance are in place.

6. Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.

7. Responsible for the end to end delivery takes over from Pre-sales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.

8. Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.