Education Engagement Manager
Industry: Education
Functional Area: Marketing & Communication
Role Category: Marketing & Communication
Location: Andheri East, Mumbai
Experience: 5+ years
Desired Profile: Marketing professionals from Edutech, E-Learning, Educational Foundations, NGOfor Mumbai location only
Roles and Responsibilities:
- Manage client relationships from the delivery and engagement side in alignment with company program
- Define programs and strategies to engage each segment & drive action spanning across onboarding & engagement through various consumer channels
- Create & Manage the development of the Engagement & Communication Plan
- Ability to strategize and create a roadmap of the customer journey
- Work with different internal and external teams to drive customer engagement
- Provide customer insights for the curriculum and product teams to enhance internal capabilities
- Stay on the constant lookout for growth hacks, new avenues for achieving growth through innovative efforts, projects
- Develop strong relationships and work collaboratively with product teams to invest in long-term opportunities to influence customer lifecycle
- Engage with internal and external (both government and non-government) stakeholders to enhance understanding of program milestones and deliverables
Role Requirements:
- 5+ years of experience as Customer Success Professional in Edutech, Eductaional Foundation, NGO
- A Master's degree in development studies or related disciplines or an MBA is preferred.
- Strong analytical and quantitative skills with experience in using data and metrics to test theories, confirm assumptions, and measure success
- Ability to work in a fast-paced environment
- Hands-on and ready to roll up sleeves, to dive deep into the business, in a lean organization
- Excellent written and verbal communication skills.
- Ability to simplify complex topics for broad audiences and influence key stakeholders
- Ability to imagine an ambitious future for the program and also understand how to break it into smaller milestones toward delivery
- Experience communicating complex business concepts in verbal and written form.
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