Engagement Manager - B2B Firm

Role & Responsibilities

- Manage the program execution across multiple accounts that TAAS team has converted.

- Lead medium-level client coordination and roadblock resolution related to project execution.

- Formulate growth strategy for existing enterprise accounts (grow share of business) along with the business heads and other senior stakeholders.

- Liaison with clients for delivery, demand management, billing and new opportunities. Program manage post-sales execution of Moglix solutions.

- Identify alignment gaps with customer team, and drive transparency and accountability through communication and collaboration.

- Lead on change impact analysis, readiness and post go-live assessments.

- Work with internal, cross-functional teams (Product, Engineering, Business, Finance, Customer success, SCM etc.) to structure problems, analyze opportunities, and develop solutions and actionable recommendations through a rigorous data-driven process.

- Monitor and drive all organizational KPIs that are critical for success. Drive the operational cadence at CXO level. Measure & track critical KPIs & initiatives

- Provide insights to the business through analytics and market research as required