Engagement Leader - CRM & SFE Field Initiatives - IT

Engagement Leader CRM and SFE Field Initiatives - IT

Profile -Business Engagement Leader CRM and SFE Field Initiatives IT

Location-Hyderabad Work from Office

Experience -5 to 8 years in CRM systems like Veeva, Omnipresence or IQVIA SFE, in SFE / Sales & Marketing / CRM & CLM

Roles and Responsibilities:

- Creating IT strategy that not only aligns with business priorities but also creates and enables new business models that add competitive advantage to business.

- Enable field force with new solutions to be more productive inside and outside the clinic every day and win in the markets.

- Building thought leadership and expertise in emerging technologies and creatively applies it to different needs of the business.

- Building thought leadership and expertise in emerging technologies and creatively applies it to different needs of the business.

- Driving continuous Business Process Simplification, Improvement and Excellence.

- Implementation of projects within time and budget addressing critical business needs leveraging appropriate technology.

- Driving and Ensuring benefit realization of various implemented projects.

- Sustaining and maintaining a world class IT infrastructure and Application landscape.

- Accomplished product owner within India or MNC pharma or life sciences consulting experience managing CRM and SFE omnichannel digitization initiatives for large field force (5000+) around HCP and patients

- Digital transformation champion who takes the initiative from ideation to rollout through consistent change management delivery efforts

- CRM and SFE Expert with deep domain and functional understanding. At least 5-7 years of experience with multiple greenfield implementations of CRM and supporting systems with proven benefits to the business topline

- Expert Knowledge of CRM systems like Veeva, Omnipresence or IQVIA

- Excellent Functional knowledge of SFE domain within life sciences and would have worked on within India and other markets

- Ability to identify and leverage Best Practices and Digital Technology trends across Industries for Pharma Sales and Marketing with focus on end user Experience

- Candidate would be expected to bring thought leadership and will lead independently /minimal supervision: Managing, improving and leveraging the whole stack of digital systems supporting the field force.

- Understand the current business and leverage SFE Best practices, Technology Best practices to help business improve Sales Force productivity and Marketing effectiveness.

- Deeper understanding of agile practices.

- Conceptualization of Adoption Methodology, Change Management and Business Benefit Realization of Sales Force system for tangible business impact

- Effectively manage projects within schedule & budget in coordination with implementation partners

- Facilitate Ideation, Collaboration and Knowledge Management to enhance business value

- Ensure Business Process Improvement, Change Management and Benefit Realization to add Business Value.

- Technical Requirements: Lifesciences CRM, Sound knowledge of Sales & Marketing, SFE, Business Process Management, Business Process Re-engineering and Improvements, Business Analysis, Project Management, Vendor Management, Omni Channel, HCP and Patient experience initiatives

- Educational Qualifications: MBA/Engineer (Sales & Marketing) from top B-schools/Engineering Institution. Agile Practitioner preferred

- Language: Proficiency in English language Experience Required: Experience in SFE / Sales & Marketing / CRM & CLM

Key Personal Attributes:

- Result oriented and with a work ethic of delivering on-time and as per scope

- Strong interpersonal, consultative, influencing and management skills

- Good communication and interpersonal skills to manage multiple stakeholders including partners

- Business focused, customer & service minded and confident in advising, developing and articulating solutions