Engagement Lead - Service Delivery - Digital Marketing

Engagement Lead_Service Delivery (Digital Marketing)

Role :

- As the Engagement Leader, you would have a broad view of all aspects of the marketing delivery operations across streams, and geographies globally, operating out of India.

- You would be responsible to lead engagements / operations of a large marcomm services unit to build in efficiency. in delivery operations, key priorities, introduce new processes in hiring/talent demand forecasting, introducing work-flow automation, project feedback, employee engagement attrition, management reporting on an on-going basis.

- As a lead for Delivery and Operations, a team of service delivery operations leads from across streams will be reporting to you on ensuring efficient, timely, and good quality delivery across streams. You will be responsible for managing escalation on service delivery and all operations and be a single point of contact for all internal operations in India.

Responsibilities :

- Manage and bring in efficient Delivery Operations.

- Support the Marketing Global Lead on managing all operations. Bring in an overview of all key delivery projects across streams and progress on timely delivery on the same. You'll be responsible for the overall Operations reporting (Review,

- Reporting, Invoicing, etc.). You will also manage various management reporting requirements, like reviews, audits etc.

- Manage talent forecast and management

- Drive Process improvement and projects

Skills :

- 10+ years of digital marketing operations experience in a global role and working with client marketing teams and leading a mid-size team of 10 to 20

Excellent knowledge and understanding of :

- SEM (Search Engine Marketing) and SEO (Search Engine Optimization) strategies and the relevant tools

- Social media channels management and tools like Hootsuite

- Click stream analysis tools like Google Analytics, Adobe Analytics and reporting for Digital Analytics

- Web content management systems such as, AEM, Drupal, Sitecore or similar platforms