Endurance International Group - Manager - Inside Sales & Operations

Position: Manager- Inside Sales and Operations

Location: Mumbai

Position Summary

This role is primarily responsible to drive Sales & Revenue, ensure Operational Efficiency of the Team, conduct periodic Performance Reviews, Develop and Retain high performing associates

Job Description

- Leading a team of inside sales associates & attaining revenue goals

- Rolling out new sales initiatives, targeted pitches and modified sales approach depending on the campaigns you will be driving

- Managing operational requirements and monitoring of metrics like conversion, average order value, talk time, NPS etc.

- Report weekly & monthly metrics

- Enable, participate and drive sales training

- Prepare sales pitches and provide inputs to upgrade the existing sales collateral

- Strategizing the complete sales process from opportunity creation to closure

- Plan & drive campaigns alongside brand marketing

- Track and report Key Performance Indicator data for your team

Activities will include

- Ensure highest possible success rate on Schedule Adherence

- Monitor Efficiency/Occupancy and ensure it is on par with requirements

- Coordinate with Quality & Training teams to analyze AOIs and development plans(with SME)

- Remote monitoring per week and provide appropriate feedback to associates

Daily briefings to:

- review team performance

- discuss unique experiences on calls/chats with resolution

- share updates on Promos & Campaigns

- discuss strategy and motivate associates to achieve set targets

Address prospective/existing customers concerns (handling escalations)

Conduct Monthly Performance Reviews:

- present performance trends for individual's stats

- guide the associate to set objectives and plans to achieve them

- ensure adequate support provided to better performance

Weekly review with Sales Manager to update/discuss AOI/suggest improvements

Review and assess impact of changes within the Sales team and other related functions/departments and provide necessary feedback to relevant stakeholders

Monthly performance review with Senior Management showcasing Highs & Lows of the team

Motivate Associates on the floor by initiating contests

Address grievances of the team

Requirements

- You have immaculate selling skills

- You have 4-7 years of experience in sales (inside sales, technology sales background preferred)

- You should be able to design & deliver sales campaigns, create sales pitches, training & mentor your team to deliver

- You possess excellent communication skills

- You possess excellent analytical capabilities

- You are Hands on, driven, aggressive and target oriented

- Having people management experience is a plus