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09/03 Varun Jain
Director at Encasa Homes

Views:896 Applications:220 Rec. Actions:Recruiter Actions:46

Encasa Homes - Operations & Customers Happiness Role (1-10 yrs)

Mumbai Job Code: 1231002

Operations and customers Happiness

The white cradle is looking for someone to manage the overall operations of the e-commerce brand ,including it's Shopify websites and marketplaces.

What you will do:

- Handle order ,inventory and payment operations of our Shopify-based website ( and marketplaces (Firstcry, My Baby Babbles and Amazon)- including responsibilities such as processing daily orders ,inventory management, preparing invoices and reconciling payments.

- Be the first point -of-contact for customer support. This includes responding to customer queries on Instagram and Whatsapp-ranging from website issues, providing product information, and taking offline and customized orders.

- By being the main point- of-contact with customers, we want the candidate to be actively involved in identifying customer pain-points and helping develop solution for these:

- Use customer feedback to identify new product categories and design themes.

- Work on product development and related vendor sourcing ( contacting new vendors and coordinating samples of materials and new products)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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