Emeritus - Senior Manager - Global Inside Sales

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Responsibilities

Leading a team of APMs who will have a dedicated set of Program Advisors who engage with various prospects through Email, Phone & other channels and help them enrol in one of the professional certificate programs of Emeritus.

Driving daily Operations of the entire org of APMs by ensuring KRA's and KPIs are intact thereby enhancing the Inside sales team's efficiency

Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders

Work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals

Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials (Objection handling and CL2PA Coaching, enhancing productivity & Sales Pitch)

Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs

Responsible for ensuring adherence to quality parameters for the team

Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence (Campaign/New Program Effective Feedback Capturing)

Drive APMs to maintain shift adherence of Program Advisors and Senior Program Advisors

Manage escalations & mailboxes with respect to leads.

Manage any other task or responsibility as per the changing business requirements from time to time.

Encourage and reiterate BULK/Referrals to generate revenue

Achieve targets with respect to production, compliance, quality score as defined

Skills Required :

- Excellent Communications skills

- Good interpersonal skills.

- Strong Analytical Skills.

- Strong experience in team management

- Good knowledge of Excel and analytical skills

- Self-motivated & adaptable to changing business needs

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.