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15/11 Sovin Chhabra
Talent Acquisition Specialist at Elevate Services

Views:67 Applications:13 Rec. Actions:Recruiter Actions:0

Elevate Services - Process Associate - Business Support (2-4 yrs)

Anywhere in India/Multiple Locations Job Code: 1180471

Process Associate

- Interact and understand the issues raised by the End Users and providing with the appropriate resolutions

- Handle client queries

- Propose solutions to clients

- Identify the criticality based on the impact and urgency as described by the user

- Escalate if solution required is beyond stated scope or there is an anomaly

- Ensure and maintain proper documentation

Experience and skills:

- 2 - 3 years of experience working in customer/business support environment

- Excellent Communication Skills, both verbal and written

- Good knowledge of the MS Office Suite (Excel, PowerPoint, Outlook etc.)

- Working knowledge of Call Centre Operations, including SLAs, TATs and AHTs

- Analytical thought process and rational approach towards problem solving

- Should have a logical bent of mind to analyze and resolve complex issues

Qualifications: Any Graduation/PG

Women-friendly workplace:

Maternity and Paternity Benefits

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