EdgeGrid - Associate Programme Manager

Associate Program Manager

Responsibilities

As an Associate Program Manager, your primary role and responsibilities would involve:

Customer Engagement: One of your primary responsibilities is to ensure that customers have a great experience when they interact with your company. This involves engaging with customers through various channels such as email, phone, social media, etc., to answer their queries, address their concerns, and ensure their satisfaction.

Business Value Ambassador: A Program Manager should have a deep understanding of the company's products or services. They should be able to articulate the value proposition of the company's offerings to various stakeholders, including customers, partners, and employees.

Data Analysis: You would be responsible for collecting and analyzing business & customer data to identify trends and patterns that can help improve the overall business value and customer experience. This may involve tracking revenues, costs, invoices, payments, customer feedback, analyzing outcomes, and identifying areas for improvement.

Project Management: You would be responsible for overseeing the planning, execution, and delivery of business-driven internal & customer projects. This may involve working with cross-functional teams, defining project scope, creating project plans, and tracking project progress.

Collaboration: You would be responsible for collaborating with various departments within the company to ensure that the business value proposition and customer experience are a top priority. This may involve working with sales, marketing, product development, and other departments to ensure that the customer is at the center of all activities.

Process Improvement: You would be responsible for working with cross-functional teams to identify areas where the business value proposition and customer experience can be improved. This may involve creating new processes, modifying existing ones, or introducing new technology to streamline operations.

Customer Service Training: You would be responsible for training customer service representatives on the best practices for engaging with customers and ensuring a positive customer experience. This may involve creating training materials, conducting training sessions, and monitoring the performance of customer service representatives.

Reporting: You would be responsible for creating reports on business value propositions, customer satisfaction, and other related metrics. This may involve creating dashboards, graphs, and other visual aids to communicate data to other stakeholders within the company.

Overall, your main goal as an Associate Program Manager would be to ensure that the company's products or services deliver value to customers and stakeholders, while also supporting the growth and success of the business.