ECS - Business Analyst/Senior Business Analyst

Location : ON-SITE (Hyderabad)

Experience : (3 - 9) years

Skill : Business Analyst / Senior Business Analyst

Project : Travel Agency Portal Revamp Phase 2

Domain Knowledge : Familiarity with the airline industry and understanding of the B2B channel dynamics, including airline distribution systems, travel agency operations and revenue management

Requirements Gathering : Ability to effectively gather and document business requirements from stakeholders in the B2B channel, such as airlines, travel agencies, global distribution systems (GDS), and other intermediaries.

Data Analysis :

- Proficiency in analyzing B2B channel data, including booking and ticketing data, revenue reports, market trends, and performance metrics. Skills in data modeling, data mining, and data visualization can be valuable.

- System Understanding: Familiarity with airline reservation systems, GDS platforms (such as Amadeus, Sabre, or Travelport), and other relevant software or platforms used in the B2B channel.

Business Process Improvement :

- Skills in identifying process inefficiencies, proposing and implementing process improvements, and optimizing workflows within the B2B channel to enhance operational efficiency and customer experience.

- Communication and Presentation: Strong communication skills to interact with diverse stakeholders, present findings, and articulate complex concepts clearly and concisely.

Responsibilities :

1. Gather and analyze business requirements from stakeholders in the airline B2B channel, including airlines, travel agencies, global distribution systems (GDS), and other intermediaries.

2. Conduct thorough research and analysis of the B2B market landscape, industry trends, competitor activities, and customer needs to identify opportunities for growth and improvement.

3. Collaborate closely with cross-functional teams, including IT, sales, marketing, and operations, to develop innovative solutions and strategies to enhance the B2B channel experience.

4. Utilize data analysis techniques to extract insights from B2B channel data, such as booking and ticketing data, revenue reports, and market performance, to drive data-driven decision-making and optimize business processes.

5. Drive the implementation of B2B system enhancements, integrations, and process improvements, working closely with IT teams and external vendors to ensure successful delivery.

6. Develop and maintain documentation, including business requirements, functional specifications, process flows, and user manuals, to support effective communication and knowledge sharing.

7. Monitor B2B channel performance metrics and KPIs, proactively identifying areas of improvement and recommending appropriate actions to drive revenue growth and operational efficiency.

8. Stay updated with industry regulations, market trends, and technological advancements impacting the airline B2B channel, and provide strategic recommendations to maintain a competitive edge.

9. Conduct user training sessions and workshops to ensure successful adoption of new systems or processes within the B2B channel.

Requirements:

1. Bachelor's degree in Business Administration, Management, or a related field, is a plus.

2. Minimum 3 years of experience as a Business Analyst, preferably in the airline industry or B2B channel.

3. Strong knowledge of the airline industry, B2B channel dynamics, airline distribution systems, travel agency operations, and revenue management.

4. Proven experience in gathering and documenting business requirements, conducting data analysis, and proposing effective solutions.

5. Proficiency in data analysis tools and techniques, such as SQL, Excel, or data visualization tools.

6. Excellent communication and presentation skills, with the ability to interact with stakeholders at all levels and present complex concepts in a clear and concise manner.

7. Strong analytical thinking, problem-solving, and decision-making skills, with a keen attention to detail.

8. Project management skills and experience, with the ability to manage multiple initiatives simultaneously and deliver results within defined timelines.

9. Collaborative mindset and ability to work effectively in cross-functional teams.

10. Proactive and self-motivated with a passion for continuous learning and professional development.

Areas for which resource is required : Requirements Gathering & Analysis.

Note: Please apply only if you have airline domain experience or if you have worked on any Airline ticketing or Travel related projects.