eCommerce Technology Manager

PRIMARY POSITION RESPONSIBILITIES

PURPOSE:

Management position responsible for the Omni Channel Direct Commerce Application, which includes Web, Mobile, Stores for all Brands including Victoria Secret. Creates and maintains Commerce solutions and ensures it fits into the overall omnichannel digital platform strategy based on the micro-services architecture for high throughput, highly scalable and security principles. Responsible for identifying technology solutions that address key business issues and objectives. Responsible for managing associates regarding career development, merit increases, coaching, etc. Will manage a technical team as well as vendors and consultants.

RESPONSIBILITIES:

- Key liaison as a trusted advisor with brand leadership to prioritize, estimate, plan, and schedule system releases.

- Able to appropriately challenge business processes to ensure they are meeting business objectives.

- Able to manage and deliver releases and projects in a fast-paced and ever changing business and technology environment.

- Prepare and communicate status, issues, and opportunities to the business.

- Possess the ability to learn in-depth core Java technologies to be able to provide technical direction to the team and input into technology roadmaps.

- Keep current on emerging trends and best practices and e-commerce systems for developing highly scalable, high throughput, fault-tolerant and secure systems.

- Develop tactical and strategic plans for application changes, resource loading, application development and maintenance and approaches for continuous improvement. This includes the execution, adherence and continuous improvement to a sound application development methodology.

- Responsible for the quality of deliverable

- Responsible for developing applications based on Agile principles - especially with distributed/cross-shore teams

- Responsible for driving innovation within the web application support team.

- Key liaison with vendors regarding Oracle Coherence and Hazelcast as to the future direction of the platforms and support.

- Ability to support and maintain the Digital Platform project within VS Direct.

- Possess the knowledge to support and build upon our Continuous Integration environment and tool sets.

- Develop and maintain a roadmap for Continuous Deployment initiatives.

- Collaboration across multiple Direct technology support teams to align on work effort and priority.

- Establish and monitor performance objectives for staff and conduct performance evaluations, monitor succession plans, career development and merit process as defined by HR.

- Responsible for developing a high-performance team

- Coaches/mentors/develops associates in career development and performance.

- Provide or recommend required training programs for developing appropriate skills within areas of responsibility.

- Manage work effectively across the team while providing career development opportunities through work efforts.

- Establish steady state and project timelines and deliver projects on budget and on time.

- Establish existing/new vendor relationships, seeking for process and funding improvements in contracts for projects and steady state work.

AUTHORITY:

- Hiring and retention of staff

- Approve expenditures as required to meet support requirements

- Initiate needed support activities and projects

- Evaluate associate performance and recommend compensation increases

- Recommend business standards/directions/technologies

COMPETENCIES :

- Business Partner - builds strong customer relationships and maintains strong customer focus

Think Talent - talent is a priority

- Communication - strong written and verbal communication to varying levels of the organization

- Executing for Results - focus on delivery with quality and performance in mind

- Be Agile/Innovate & Reinvent - always looking for ways to be more effective and efficient within the team and for our customer

- Personal Effectiveness/Judgment & Problem-Solving - balances quick problem solving and decisions with having all the facts

- Content Expertise - needs to have the knowledge or the competency and willingness to learn the details both technically and functionally of our custom e-commerce applications

QUALIFICATIONS:

- 2 to 4 years of People Management experience leading application support teams

- 4 to 6 years of steady state release and project implementation experience

- 4 to 6 years of core Java web application experience

- 1 to 3 years of IMDG framework experience/Caching expertise

- Solid Java web experience

- Web Application Server experience

- Micro-services Architecture experience

- Sound Java and Web Technologies

- Strong IMDG/Caching experience

- 4 year degree in Information Technology or equivalent experience

- Strong understanding of e-commerce technology and supporting business processes

- Experience with tools and techniques for identifying & analyzing real times issues

- Strong analytical and problem-solving capabilities

- Excellent written/oral communication skills

- Good Team player

- Broad knowledge base in multiple applications or businesses