eCommerce Manager

Ecommerce Manager

Strategic planning

1. Responsible for developing an annual strategic plan (P&L) along for every brand every channel partner as well as our e-commerce website (collectively called "ecommerce platforms" hereafter)

2. Develop AOP to target sales revenues for the particular period and ensure implementation of the annual strategic plan by setting monthly targets / goal

3. Plan to grow the online business on basis of various parameters like competitor mapping, pricing, product category

4. Research about home and kitchen industry for boosting sales on existing and potential marketplaces

Onboarding Marketplaces

1. Onboard the brands on all ecommerce platforms

2. Negotiate and finalize agreement for new channel partners

3. Furnish all required information as needed for the onboarding process

4. List products on all ecommerce platforms (new and existing)

5. Manage content and collateral for the listing process

6. Work closely with marketing as well as channel partners for reviewing listings & content on all ecommerce platforms

7. Liaise with internal teams for content and collateral (images, videos, etc.) to boost sales

Pricing

1. Develop pricing strategies to increase sales on company website and marketplaces like Amazon, Flipkart, Tatacliq etc.

Sales Management

1. Responsible for meeting the targets set in the strategic plan

2. Manage orders routed through all ecommerce platforms including management, overview, order fulfilment, inventory management and logistics (liaising with Operations and Delivery team)

3. Manage campaigns for various online events, festive offers on all ecommerce platforms

4. Maintain database of orders, inventory feedback

5. Maintain and monitor the performance of the sales strategy on an ongoing basis

6. Maintain and monitor (and suggesting changes) as needed to the Amazon Marketing Services (AMS) or other similar equivalent services provided by "aggregator" ecommerce platforms

1. Ensure customer delight through order fulfilment as per TAT

2. Manage customer relations and after sales service including customer complaints / returns

Others :

1. Maintain online data

2. Maintain MIS and Weekly sale analysis

3. Prepares product or service reports by collecting and analyzing information train team members on listing, pricing

4. Measuring performance / P&L

Behavioral :

Functional Skills :

1. Excellent with advanced Excel

2. Relationship management (vendors, partners and other resources internal or external)

3. Problem solver

Personal Skills :

1. Strong with written and verbal English communication

2. Self-driven and highly motivated

3. Multi-Tasking