13/05 HR
HR Recruiter at RippleHR Solutions

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eCommerce Head (7-14 yrs)

Delhi NCR Job Code: 696903

The Head of Commerce will drive the P&L for Commerce as a business vertical. The role will include managing merchandising, customer & vendor service, growth and marketing, and building a rock-solid team to deliver results

Category Management:

- Work with merchandising team to build a differentiated catalogue of fashion and accessories for men and women, home decor, skin care & beauty and other identified lifestyle categories

- Deliver on product volume and merchant volume targets

Customer & Vendor Service:

- Manage the customer and vendor service teams

- Enable setting up and following through on processes that deliver on an efficient and amiable customer and vendor experience

- Ensure timely fulfillment of orders, payments of vendors

Product Pricing & Strategy:

- Work with Marketing and product team on strategy to drive growth in no. of orders and GMV

Merchandising, Planning & Growth:

- Using historical data, industry benchmarks and company objectives to set, plan and deliver on key metrics for commerce.

- Determine and articulately define targets, and empower teams with resources, skills and know-how to deliver on them

Leadership & Team Management:

- Hire, grow, develop and retain talent for Commerce

- Work collaboratively with support functions and verticals

Women-friendly workplace:

Maternity and Paternity Benefits

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