eCommerce Business Head - Mobiles

Key Deliverable:

- Overseeing overall operations of the organization on a day to day basis.

- Improvising the process flow right from customer orders to getting the mobiles refurbished and making them live

- Identifying the bottlenecks in overall processes and devising solutions by coordinating with various teams like QA, Customer Service, IT and Pricing

- Monitoring the product catalog and updating it regularly by coordinating with pricing team for including newly launched models

- Maintaining an issue log where all the customer related issues will be documented and taking measures to rectify them

- Responsible for making the refurbished mobiles live and deciding right channels to sell them by assisting sales team

- Responsible for providing options to Service team for spare part vendors and third party refurbishers and in evaluating them

- Also working on temporary assignments like market surveys, price checks, evaluating international sales channels for used mobiles etc

Qualifications:

- Analytical, Business Acumen, Data-crunching

- Experience should be from eCommerce industries

- Ability to translate customer behavior and business-needs to requirements implementation

- Premium MBA preferred; Engineers with strong analytical/business acumen can also be considered

Pleasecall on 9873290702.