eClerx - Senior Manager - Investment Banking Operations

Minimum Qualifications :

- Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)

- 15 to 20 years of experience in handling team of minimum 70 members and has good experience and knowledge of Investment Banking Operations.

- Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.

- Knowledge of / prior experience with offshoring processes and methodologies highly preferred.

- Proven track record of managing complex Operations.

- Ability to meet client expectations with respect to SLAs, KPI and KRIs.

- Delivery of productivity gains and identify and implement process improvements.

- Possess strategic perspective, business acumen, action orientation and drive for results.

- Ability to present and lead client meetings with senior internal and external stakeholders.

- Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.

- Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.

- Should be good with logical and quantitative abilities.

Job Responsibilities :

As part of our IB Operations team, you will be working with our client partners to improve processes and controls that build capacity and scale.

- Support us to monitor and capture the overall data and its status from various global functional teams across our clients.

- Independently handle all client escalations and lead mitigation steps to prevent future escalations

- Manage team of 70 plus people - training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.

- Help knowledge management endeavor by sharing process knowledge and best practices within the teams

- Lead various quality initiatives across processes managed

- Responsible for Business continuity, transformation and various audits