Senior Data Operations Manager
Location: Mumbai
Type: Full-time
Education: Post Graduate at the minimum from a reputed institution, MBA from a premier business school
Experience: Professional experience in digital marketing for a Fortune 500-scale company
Function: Data and Information Operations or Online Data Operations or Sales & Marketing Operations
Background: Richexperience largely in Data and Information Operations or Online Data Operations or Sales & Marketing Operations with 5+ years of relevant experience, Knowledge of / prior experience with offshoring processes and methodologies highly preferred
Position Description:
Data Operations Program manager is responsible for delivery of data operations for our international clients. The program manager will need to work with 10+ clients in this role. He will need to be a thought leader for his team so that the team delivers the best results, at par with market trends to the client.
Position Requirements:
- Role is a very senior role in the organization - leading the data operations business unit for the organization.
- Candidate will be expected to take control of the business unit and learn & then lead the BU on his/her own.
Communication :
- Clear, Concise and Cogent
Leadership :
- Should be able to lead a team of high performing aggressive individuals
- Ensure flawless delivery of data operations work for clients
- Lead teams executing work for multiple clients & guide them to ensure accurate delivery and best results for the client
- As part of this role, the candidate would also be required to re-engineer existing processes to optimize & make them more efficient
Client Management :
- Should be able to develop and maintain client currency at senior levels through consistent delivery and knowledge
- Lead business reviews for International clients across Europe/US/APJ from data operations standpoint
- Role will entail international travel as per client expectation
Team Management:
- Develop careers of team members with different capabilities/experience & skill
- Teams will be based in multiple locations so domestic travel will also occur - once or twice a month
Candidate Profile:
- Digital marketing profile
- Experience preferred in Retail, Cable & Telco, Software, Travel & Leisure, Hi-Tech industries
- Ability to handle international clients for scoping & operations review. Should have experience in presenting business reviews to the client
- Managing a multi-locational team of 100+ and small teams. Ability to work with teams across time-zones and cultures. Willingness to work the US shift
- Should be seen as an eClerx ambassador by colleagues (both in India and Client-site) and by clients
- Should be a self-starter and a finisher
- Should demonstrate headroom to take on bigger, better and brighter things
- Should be an entrepreneurial and multi-skilled individual who has an inclination for both delivery and sales
- Must be comfortable working autonomously or with broad guidelines
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