eClerx - HR Business Partner

Openings @eClerx Services Ltd-SPM-Chandigarh

About us

Company Description

Every cable and broadband provider routinely faces the operational, financial and timing pressures that today’s competitive marketplace dictates. Given the unavoidable constraints of budgeted resources, companies are obliged to manage new business challenges with severe constraints, forcing them to live with the negative impact of these new requirements or merely treat the symptoms, rather than addressing the core issues. This limits their effectiveness with customers and their ability to grow. There is a better way — a solution that provides significant improvement in the customer experience, while optimizing operating cash flow, and effectively combating competitive pressure.

Agilyst is a reputed service provider with domain expertise in the broadband industry. Services include treating not only the symptoms of operational issues, but also offering solutions that address their root cause, thus ensuring improvement in long-term operational metrics. Agilyst’s unique business model, focused extensively on the broadband industry, combines industry know how with proprietary technology and workflows to give clients a direct situational awareness at a transactional level so they can more effectively manage their business.

Agilyst is a part of eClerx Services Ltd, one of the first Knowledge Process Outsourcing firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ success through a cost effective combination of operations teams with deep industry and analytics domain, robust processes and knowledge management and proprietary in-house technology platforms and tools, leading to process improvements, enhanced reporting and metrics and liberation and leveraging of our Clients’ in-house talent for more value add activities.

Our Sales & Marketing Support (SMS) division provides full service strategic analytics and operations services to our Fortune 500 Clients globally, driving competitive success and operational efficiency through collaborative partnerships and robust technology solutions. Our diverse Client portfolio includes leaders in high tech & industrial manufacturing, online & bricks and mortar retail, interactive media & entertainment, travel & leisure, software vendors, capital markets & financial services.

Job Description

Nos. – 1

Designation – SPM

Location - Chandigarh

Designation - Sr.Process Manager (Sr Manager HR)

Program/Process Description

The Human Resource Department deals with management of people within the organization. There are a number of responsibilities that come with this title – Recruitment, HR Operations, Talent Engagement, Compensation and Employee Engagement.

The HR Business partner role helps in partnering the business and working alongside the Operations for effective implementation of initiatives and engagements.

1. HR Reach out

- Guide and assist associate BU Partner in planning and organizing fun on the floor events

- Organize and lead communication forums

- Impart appraisal coaching for new joiners

- New joiners handholding for APM/PMs

2. HR Ops Compliance

- Conduct exit interviews for Manager group

- Guide Associate BU Partner to close PIP cases for A-SAs and take up the cases for Manager group

- Close BG cases for Managers

3. HR PgM Roadmap

- Carry out the HIPO development and Career discussion programs for the identified group of managers (APM/PM)

- Ensure to take up any action item/grievance applicable at this level and close them

- Identify and conceptualize a program specific initiative with the Associate BU partner and work along with Program leads to implement the initiative.

- 70% BU HR Role

- 20% Other HR responsibilities.

- 10 % projects .

Work Experience - Minimum 3-5 yrs (MBA HR experience from Tier1/2)

Min. Relevant - 3-5 Years

Other Comments - MBA candidate with 5-7 years of experience from other institute or Graduate having 7 Years of experience.

Educational Qualification -

- Minimum Qualification - MBA / Graduate

- Preferred Qualification - MBA - HR

Competencies & Behavioral Attributes

Knowledge:

- Well versed with HR Policies, its interpretation , implementation and rationale

- Strong understanding of client (vertical) business and Org hierarchy

- Fair understanding of MS office applications

- Knowledge of industry best practices

Skills:

- Communication (written and listening skills)

- Problem Solving Skills

- Strategic thinking (Consultative Partner)

- Interpersonal or Relationship building skills

- Objective Multitasking skills

Additional Competencies

- High Customer Orientation

- Understands unsaid needs

- Maintains visibility on the Floor

Behavioral Attributes & Other Comment

- Delivers beyond expectations

- Is self directed and has a proactive approach

- Displays persistence and patience

Work Timings - between 3pm to 2am

If interested forward your resume on or call 022-61142014.

Kindly mention below details:-

Current salary ?
Expected salary ?
Notice period ?

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