e-Trio - General Manager - Service

Company Brief :

Etrio was founded in 2017 with a vision is to "Electrifying Intra-city Transportation" and transform environment, lives and businesses.. Etrio has reimagined EV adoption with a unique two- pronged approach of building new EV Products and converting existing ICE Vehicles. Over the years, Etrio has transformed from being a retrofitment pioneer to a leading three wheeler EV OEM.

Etrio aims to be one of the top three electric light commercial vehicle OEM by 2022. Today, our portfolio has EV products across a payload ranging from 75 kg to 750 kg including new threewheeler product range in both cargo & passenger segments under the brand "Touro" and a retrofitted e-LCV (Tata Ace) . Today, we have emerged as one of the fastest growing EV OEMs in 3W space and established credibility and gained trust of leading e-commerce and logistics players including Amazon, Flipkart, Big Basket, Ikea, Diageo, Amplus Solar, GATI, Lets Transport, Delhivery and many others.

As on date, Etrio has a dealership channel across 5 states and an orderbook of 500+ units across both sales and leasing channels.

Position : General Manager- Service

Description :

At Etrio, aftersales holds the centre stage of our business and we are in the constant endeavour to deliver the highest standards of customer service to drive customer delight and build customer loyalty. The General Manager- Service shall play a central role by taking care of the after-sales function for a zone(North / South / East /West) and shall handle both dealership and direct sales channel for the service needs. The key responsibility shall be to build a highly differentiated service delivery and shall include the following:

1) Driving customer satisfaction and retention by ensuring time, cost, quality and experience of vehicle servicing

2) Setting up systems & processes for the entire function across service, CRM and spare parts management

3) Dealer development, handholding and performance management of the pan India service network

4) Building a competent aftersales team

The role would require strong expertise of the after sales function and the candidate should have had a high growth career trajectory as part of a leading three/ four wheeler OEM. Experience of working in EV domain would be highly preferred.

Location : Hyderabad / Delhi / Bangalore

Qualification :

- B.E. / Diploma in Mechanical/ Electrical Engineering

- M.E./ M. Tech preferred

Experience :

- 10-15 years of total relevant experience in automobile industry service domain

- Atleast 5 years of experience of working with a leading 3W/ 4W OEM is a must

- Electrical vehicle service experience is preferred