DVP- Instructional Design & Content
Responsibilities:
- Create a training roadmap for multiple channels in line with the company strategy
- Development and management of training content for the frontline
- Increasing the digital training uptake.
- Creation of framework for effective and timely dissemination of information to the last leg.
- Manage CHL Academy, a digital learning initiative
- Conduct TNA and Create customized training content with necessary filing for signoff aligned to Sales training strategy
- Continuously update the sales training content in line with changing regulations, products etc.
- Create innovative Sales Aids aligned to the needs of partner banks, together with sales channels & Marketing team
- Manage the Return on Investment for the identified programs
- Manage the training for Direct Distribution's call center
- In discussion with the channel heads creation and formation of sales training AOP
- Training Expense monitoring and sales training vendor bills processing
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