DTDC - Zonal Operations Head - North

DTDC Express Limited is India's leading express parcel service provider. DTDC is the pioneer of the franchising concept in the industry and operates one of the largest parcel delivery network in India. Through its strategic partnership with Europe's DPD group which is backed by Le Groupe La Poste - the French Postal organization, DTDC's global network and reach offers end-to-end solutions for parcels with diversified offerings such as Express Domestic & International, Supply Chain Solutions, 3PL, Warehousing, E-commerce, E-Fulfilment and Cross-Border Solutions. DTDC's expansive footprint spans across USA, UK, Canada, UAE, Australia, China, Singapore and major Asian countries, through its own operations, joint ventures and business associates.

Established in 1990 and headquartered at Bengaluru, DTDC engages a field workforce of more than 35000 resources with 7 Zonal offices, 20 strategically located Regional Offices and over 522 operating facilities spread across India. DTDC Express Limited has its presence in more than 500 district headquarters through its large network of more than 10,500+ franchisees and extends services to over 10,000+ Pin codes while handling more than 12 million shipments every month. DTDC Express Limited is an ISO 9001:2015 Certified by DNV. DTDC's market leadership is further validated by several awards and recognition from customers, superior brand experience, and sustainability which include recognition as - National Award for Exemplary Position- under Express/Courier category at CII Scale Awards 2016.

Role Overview

Express and Logistics Industry in India is going through a rapid change, and to adapt to the changes and further strengthen its position as the most preferred courier service, DTDC is going through a transformation that will allow it to become even better, smarter, and faster. In our Industry, the transformation is largely composed of technological advancement, and therefore, we need smart, solution-oriented, and hardworking Managers to help us reach our goals.

Operation Manager has the overall responsibility for planning and execution of entire Air & Surface Operations of the Region & implementation of Operations SOPs. Daily responsibility included activities like management of incoming consignment to load connection directly to Airways, securitization of all Vendor bills & process for payment & Surface management at Zonal Level. Data analysis on total consignment delivered, booking report, revenue status and resolution of major complaint & queries.

Responsibilities

- Time Management to work with multiple branches and managers across a large Zone, driving many miles to coordinate Branch/Franchisee visits and reviews

- Improve Zonal processes, policies, and practices so as to achieve company's goals and ensure regional stores adhere to company-wide laid down rules and guidelines

- Excellent Leadership skills to keep their employees motivated, resolve conflicts and make hard decisions

- Coordinate, monitor, and manage various Franchisees/branches within a particular geographic region

- Good Decision making skills/ability that affect the company

- Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the stakeholders

- Work hand-in- hand with top management (serving as a link between them and the individual Branch) in order to develop and implement new plans/ideas that will enhance the operations of the company at large

- Assist in the recruitment, establish work schedules and evaluate regional performance at the end of a given period

- Responsible for overall performance of all first mile and last mile

- Conduct and attend Zonal / regional meetings for assigned regions

- Ability to Analyze and think strategically

- Reviews service KPIs and addresses metrics that are not meeting targets

- Responsible for all aspects of financial oversight for the Zone

Essential Skill Set

- Man-management

- Analytical abilities

- Effective communication skills & command in local language

- Computer knowledge

Qualifications and Experience

Graduate or Post Graduate with minimum of 10 - 15+ years of experience in operations in courier industry.