DTDC - Regional Channel Manager/Assistant Regional Channel Manager

Job Summary

The role entails driving topline through channel partners, execution of channel policies, same day delivery performance, channel collections, network expansion, COD remittance, project execution, product wise revenue achievement and budgetin.

KEY RESPONSIBILITIES

Strategic and Tactical

Responsible for building strong channel network for service expansion and business growth by tapping into potential clients and applicants.

Responsible for branding to attract franchises and tracking new initiatives for sales support

Handling rebranding work by connecting with channel partners

Driving product-wise sales/revenue for both domestic and international markets

Overseeing creation, management and implementation of franchisee roadmap for growth and for achieving sales targets

Supervising international business initiatives

Overseeing the growth of business in order to compete with new Freedom Express rates

Operational:

Ensuring timely collections from all partners, while maintaining payment hygiene and MZO

Responsible for handling trainings and projects for channel partners, consisting of imparting technical skills and training them on new projects

Handling FAB engagements and driving new schemes (domestic and international) by liaising with channel partners, channel team and international product team

Supervising projects for ensuring timely implementation

Supervising support to franchisees on MIS and related areas

Overseeing adherence to project execution timelines by team and channel partners

Ensuring regular follow up with franchises on customer issues and to assist in CRM support

Ensuring regular tracking of defaulters and follow ups to ensure efficiency and high levels of performance

Ensuring monitoring and reviewing performance with respect to targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries

DESIRED KNOWLEDGE AND EXPERIENCE

Qualification

Post Graduate (Experience in Channel Management and Development, Sales & Customer Relationship Management preferred)

Experience in logistics and transportation industry in the area of franchisee management preferred

Knowledge & Abilities

Good understanding of go-to-market strategies, partner segmentation, account mgmt

Solid understanding of pipeline management discipline and ability to explain benefits to partners

Negotiation skills and ability to frame the product value proposition to customers/partners

Ability to manage client relationships & expectations

Knowledge of market dynamics in courier, transportation and logistics industry

Interpersonal Sensitivity

Ability to manage client relationships & expectations

Ability to inspire confidence and create trust

Excellent Interpersonal and communication skills