DTDC Express - Zonal Commercial Head

To ensure, manage and deploy risk mitigation of customer credit and the collection of outstanding debt from customers in a timely and professional manner.

- Evaluate customers credit worthiness to support the sales process

- Perform customer account reconciliation when required

- Perform AR to GL reconciliation where not automatically performed within an integrated system

- Ensure collection systems are maintained efficiently and accurately

- Sign off bad debt write offs in line with Credit Control policies

- Support other departments for swift resolution of queries

- Escalate problem collections to superiors and sales force as appropriate

- Manage the relationships with external suppliers, such as debt collection agencies, by monitoring and maintaining agreed service levels.

- Advise withdrawal of credit facilities to customers who have exceeded pre-determined credit limit without timely payments.

- Ensure that the customer is clearly made aware of DTDC Courier & Cargo Ltd payment policy and invoicing procedures before signing up the agreement.