DTDC - eCommerce Manager - Channel Sales

Ecommerce Channel Sales Manager

As the Ecommerce Channel Sales Manager (ECSM), you'll be integral in driving sales through new B2C customer acquisition within the designated zone/region via channel partners. Your role will involve aligning product strategies with the requirements of channel partners, MSMEs, and SMEs, ensuring our logistics solutions cater effectively to their needs. The ideal candidate will have a proven track record in sales, a deep understanding of the ecommerce industry, and strong leadership skills. Managing channel partner relationships and providing dedicated support to enhance revenue generation also falls within the purview of this role.

Key Responsibilities:

- Develop and execute strategic sales initiatives to achieve predetermined targets effectively from lead generation to lead closure.

- Foster and strengthen relationships with Channel Partners in the region, augmenting channel partner penetration for Ecommerce purposes.

- Conduct training sessions for channel partners, emphasizing the cost-benefit analysis associated with engaging in Ecommerce logistics business.

- Analyze market trends and competitor activities to pinpoint growth opportunities within the industry.

- Collaborate closely with the leadership team to synchronize sales strategies with overarching business objectives.

- Cultivate and sustain strong relationships with key clients in the region to enhance business retention and growth.

- Identify potential clusters and avenues for the expansion of B2C customer base.

- Grasp client needs and challenges comprehensively, presenting tailored solutions aligned with DTDC's offerings.

- Conduct regular client meetings in collaboration with channel partners to ensure satisfaction and promptly address any arising issues.

- Oversee the end-to-end sales process, encompassing prospecting, contract negotiation, and successful closure.

- Work closely with the operations and channel partners team to ensure seamless service delivery that meets client expectations.

- Monitor and generate reports on sales performance, offering insights for continuous improvement.

- Identify and pursue new business prospects within the designated region to fuel company growth.

- Collaborate with marketing teams to actively promote company services and generate quality leads.

- Provide actionable insights and recommendations to optimize and enhance sales strategies.

- Coordinate with the Commercial team to ensure timely collections, maintaining financial stability and business continuity.

- Extend guidance and assistance to internal teams fostering synergy and holistic growth across the organization.

- Drive targeted strategies for upselling and cross-selling ecommerce products, leveraging client insights to create tailored offerings that maximize value.