DTDC Express Limited is India's leading express parcel service provider. DTDC is the pioneer of the franchising concept in the industry and operates one of the largest parcel delivery network in India. Through its strategic partnership with Europe's DPD group which is backed by Le Groupe La Poste - the French Postal organization, DTDC's global network and reach offers end-to-end solutions for parcels with diversified offerings such as Express Domestic &amp; International, Supply Chain Solutions, 3PL, Warehousing, E-commerce, E-Fulfilment and Cross-Border Solutions. DTDC's expansive footprint spans across USA, UK, Canada, UAE, Australia, China, Singapore and major Asian countries, through its own operations, joint ventures and business associates. Established in 1990 and headquartered at Bengaluru, DTDC engages a field workforce of more than 35000 resources with 7 Zonal offices, 20 strategically located Regional Offices and over 522 operating facilities spread across India. DTDC Express Limited has its presence in more than 500 district headquarters through its large network of more than 10,500+ franchisees and extends services to over 10,000+ Pin codes while handling more than 12 million shipments every month. DTDC Express Limited is an ISO 9001:2015 Certified by DNV. DTDC's market leadership is further validated by several awards and recognition from customers, superior brand experience, and sustainability which include recognition as - National Award for Exemplary Position- under Express/Courier category at CII Scale Awards 2016 and Best employer under Others &amp; Diversified by Business Today 2018. - Handling pan India CSS (other than CST, which is under sales) - Performance mapping of the respective Teams; both Through &amp; To Zonal/Regional Mgrs - Making relevant Reports for CSS to track performance - Identify, facilitate/ conduct regular training needs based on Performance Matrix - Create &amp; Implement an Incentive scheme (cash or kind) for Agents - Handle Escalated queries (by Customer, CP, Zonal Mgrs or Directors) &amp; sort them out - Handle Social Media &amp; National Consumer forum case escalations - Handle the Call Center Project &amp; monitor progress - Innovate on better ways to bring positive Customer Experience - Create &amp; Implement a customer feedback system &amp; tap into intelligible learning from it. Salary offered - 5-8 LPA

Bangalore

Mumbai

DTDC - Corporate Manager - CSS - Performance Analysis Expert 

DTDC - Corporate Manager - CSS - Performance Analysis Expert  ,Job Description for DTDC - Corporate Manager - CSS - Performance Analysis Expert  in DTDC in  Bangalore Mumbai for (1-5) years of experience. Apply Now!

Job Description for DTDC - Corporate Manager - CSS - Performance Analysis Expert  in DTDC in  Bangalore Mumbai for (1-5) years of experience. Apply Now!