DSA Manager/Key Account Manager - BFSI

Role Description:

- This is a full-time on-site role for a DSA Manager (Key Account Manager) with at least 4 years of experience.

- The role is located in Mumbai and the DSA Manager will be responsible for day-to-day tasks such as managing key accounts, creating and implementing business planning strategies, providing exceptional customer service, and utilizing analytical skills to provide insights and recommendations.

Job Description:.

Role : Account Key Manager ( DSA).

Experience : 4+ yrs.

Location: Mumbai & Delhi.

Roles & Responsibilities:.

- Lead and deliver on targets for new customer acquisition, repeat business, revenue, retention, fulfillment efficiency, and profitability.

- Cross-Selling of Third-Party Products: Identify opportunities for cross-selling various third-party products to customers, increasing revenue and enhancing the customer experience.

- Building Business Partners and DSA Channel: Establish and nurture partnerships with local businesses and develop a robust DSA channel to drive business growth.

- Liaising with Lending Partner Banks: Foster strong relationships with lending partner banks, collaborate on business strategies, and ensure seamless communication and cooperation.

- Risk and Audit and Compliance Adherence: Implement risk management protocols, ensure compliance with internal policies and external regulations, and conduct periodic audits to maintain a secure and compliant environment.

- Ensure adherence to regulatory and compliance requirements at all times, maintaining the highest standards of ethical conduct.

- Derive valuable insights from the field, collaborate with cross-functional teams, and translate them into actionable business strategies to address operational challenges.

Org. Building:

- Recruit and mentor City/Cluster across various locations to enhance operational excellence and maintain the approved Headcount in the region.

- Coach and lead the team towards success by providing regular feedback and training.

- Establish a culture of continuous improvement to drive reliability and exceptional customer experiences.

Desired Skill Set:.

- Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.

- Ability to work in a fast-paced, target-driven environment and adapt to changing market conditions.

- Demonstrated ability to handle multiple priorities and meet deadlines effectively.

- Ability to do demand generation in the market and build offline channels.

- Should be good at relationship management across various stakeholders (Customer, Channel partner, Internal team, cross functional).

- Ability to engage and influence individuals within the operations team.

- Excellent people management skills for overseeing mid-large teams.

- Proficiency in tactical and structural problem-solving approaches.

Persona Specification:

- 4-8 years of experience in operations & sales roles within Banks, NBFCs, telecom, or other consumer-facing industries, with at least 2 years in a team-leading role.

- Should be an Graduate or equivalent qualification.

- Proven track record of building and leading large teams (20+) across different geographies, showcasing exceptional execution capabilities.

- Proven track record of achieving sales targets and driving business growth.

- Local language proficiency and geography knowledge are preferred.