jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
24/02 Harneet
HR at Dropshop Network Pvt Ltd

Views:795 Applications:239 Rec. Actions:Recruiter Actions:19

Dropshop Network - Head - Operations - FMCG Domain - IIM/ISB (4-8 yrs)

Bangalore Job Code: 801147

DROPSHOP NETWORK PVT LTD

HEAD OF OPERATIONS

JOB DESCRIPTION:

- The Operations function at Dropshop Network is responsible for order purchase, storage, fulfillment, logistics and customer experience.

- The Head of Operations has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company.

The role would require the candidate to perform the following tasks:

Customer Experience:

- Ensure adherence to the Service Level Agreements as informed to the customer

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city

- Liaison with customer relationship team to ensure seamless customer experience

Manpower Management:

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment

- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same

Process and compliance:

- Help build and implement SOP. Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city

- Explore opportunities for reducing the overall Cost per Delivery

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

Desired Candidature:

- Post Graduate (Premier Institute) with 4-7 years work exp.

- Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management)

- Prior leadership experience. (Experience in managing blue collared employees is a bonus)

- Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals

- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy

- Structured problem solving, detail oriented and customer first attitude

- The candidate should have entrepreneurial attitude

- Must have attention to detail and critically think through and resolve problems

- Must have customer service skills and be able to maintain a consistent, elevated level of service

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.