Droom - Senior Director - Inside Sales/Telesales - Customer Contact Center

Droom - Senior Director - Customer Contact Center Inside Sales - Telesales | 10+ years | Gurgaon

Want to be part of the most disruptive, innovative mobile commerce start-up in India with world-class team, long-term vision, and top global investors backing it up? Don't just dream itDroom it!

As the Senior Director, Customer Contact Center, you will be responsible for developing and implementing strategies to drive tele-sales initiatives and enhance customer satisfaction. The ideal candidate will have 8-12 years of experience in hard-core tele-sales, preferably in EdTech, InsurTech, Real Estate, or other tele-sales heavy industries.

Key Responsibilities:

Tele-Sales Leadership:

- Lead and oversee the Customer Contact Center's tele-sales team to achieve sales targets and objectives.

- Develop and implement strategies to maximize conversion rates and revenue.

Team Management:

- Build and lead a high-performing tele-sales team.

- Provide coaching, mentoring, and professional development opportunities for team members.

Sales Strategy:

- Develop and execute tele-sales strategies to drive revenue growth.

- Collaborate with cross-functional teams to align sales efforts with overall business objectives.

Performance Metrics:

- Establish key performance indicators (KPIs) and metrics to measure the effectiveness of tele-sales initiatives.

- Regularly analyze performance data and implement improvements.

Process Optimization:

- Continuously evaluate and optimize tele-sales processes for efficiency and effectiveness.

- Identify and implement automation solutions to enhance productivity.

Market Analysis:

- Stay informed about industry trends and the competitive landscape in tele-sales.

- Provide insights and recommendations based on market analysis.

Customer Relationship Management:

- Build and maintain strong relationships with customers through tele-sales interactions.

- Ensure effective management of customer data and communication.

Customer Service Excellence:

- Ensure a high level of customer satisfaction through effective communication and resolution of queries.

- Implement best practices for delivering exceptional customer service.

Qualifications: 8-12 years of experience in hard-core tele-sales, with a proven track record of achieving sales targets.

Skills:

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Proven experience in developing and implementing tele-sales strategies.

- Analytical mindset with the ability to use data for decision-making.

- Familiarity with EdTech, InsurTech, Real Estate, or similar industries.