dotSolved - Delivery Manager

Responsibilities:

- Lead and foster the growth of the service delivery function, implementing strategic initiatives and instilling a culture of continuous improvement within the delivery team. -

- Has experience in customer facing roles - kick-offs, cadence, requirements reviews, design reviews, status reviews

- Experience in a cross section (two or more; with appreciation of others) of offerings- ERP, CRM, RPA, Custom Dev and services- implementation, support, managed services, development

- Meet monthly and quarterly objectives, ensuring strategic partnerships with clients and delivering on contracted commitments.

- Possess detailed knowledge of clients' contracts and obligations, leveraging contractual insights for advantage.

- Hands on with delivery processes and methodologies; a disciplined practitioner

- Demonstrated focus on delivering on SLAs/Metrics pertaining to Schedules, Efforts, Quality

- Bottom line focus and experience in controlling efforts and delivering within budgets

- Ability to work closely with onsite team and customers to help grow Accounts

- Can manage large teams of employees and contractors in a firm, yet benevolent manner while ensuring we deliver to the plan expectations

- Ensure compliance to project management principles, processes and standards

- Provide leadership, management, and mentorship to the service delivery teams, fostering individual and collective growth.

- Develop and maintain strong relationships with clients and stakeholders to understand and capitalize on new business opportunities.

- Ensure high utilization levels across the delivery team.

- Integrate and align agile frameworks and methodologies to expedite agile adoption and enhance delivery efficiency.

- Effectively manage expectations of various stakeholders.

- Agree on, monitor, and refine Key Performance Indicators (KPIs) with the Delivery team.

- Take overall accountability for service quality and performance, understanding and incorporating future growth projections into capacity planning.

- Identify, mitigate, and manage all risks associated with business outcomes delivery.

- Build and drive a high-performance culture across the business, suppliers, contractors, and permanent staff, maintaining focus on program outcomes.

- Manage team performance and actively support career development.

- Support and occasionally lead the shaping and delivery of proposals.

- Demonstrate overall responsibility for the business unit.

- Proven experience in a leadership role, preferably in service delivery or project management.

- Strong understanding of contractual obligations and risk management.

Qualification, skills and abilities are :

- Engineer, preferably with MBA

- 12-16 years of experience in IT Services around Enterprise Solutions - ERP, CRM, RPA, Custom Dev (Web, Mobile)

- IT Project Management, Delivery Management, Software Development, Agile/Scrum and CICD

- Project Management Certifications like PMP/SCM/IITL/Prince 2 is preferred

- Demonstrated ability to think on your feet and make good decisions.

- Excellent interpersonal skills and desire to work in a team based environment.

Behavioral Competencies :

- Strong written and verbal communication skills.

- Capability to deliver on tight schedules with excellent task management capabilities.

- Experience in working in cross functional teams.

- Ability to inspire and lead teams towards high performance