Docsumo - Customer Success Manager

About Us:

Docsumo is Document AI software that helps enterprises automate document processing. We help enterprises convert documents such as invoices, ID cards, and bank statements into actionable data. We are backed by Sequoia, Barclays, Techstars and Better Capital.

Responsibilities -

- You will be responsible for helping new customers test & integrate API products in their workflow.

- You will provide training to clients regarding the technicalities of the product.

- You will help customers put Docsumo APIs into production.

- You will provide solutions over email & call to customer queries and resolve issues with the help of the engineering team.

- Responsible for bridging between the sales and engineering team to meet customer's requirements.

- Taking ownership and accountability for ensuring customer retention and growth, customer satisfaction, and contract renewals within the assigned customer portfolio

- Following and adhering to best practices for all internal processes including, but not limited to, Account Management, Enablement, Onboarding, Adoption.

Requirements/ Skills:

1) Minimum B.Tech/B.E in Computer Science/Electronics/Electrical

2) Excellent written and verbal communication skills.

3) Experience of selling complex technology products.

4) 5+ years of directly managing a high performing team, build the customer success team from the ground up.

5) Solid communication skills - competent at providing clear and concise guidance through emails, over the phone, or in person with a casual and confident tone.

6) Ability to work in a fast-paced team environment.

7) Self-motivated with a strong work ethic.

8) Proven strategic consulting, project management, client relationship management, team management & planning experience.