Key Responsibilities: - Manage the activities of a doctor support team with responsibility for results in terms of doctor &amp; customer happiness - Workload management among team members, including managing the roster of the team members so that operations smoothly run 24- 7 - Motivating and inspiring the team to surpass their potential. Monitor the performance of each team member - Serve as the link of communication between key partners and internal teams - Work on to decrease the partner SLA and hence increase the customer satisfaction by providing faster delivery - Take initiative to set up new process required at scale - Document the entire B2C operations process and make sure adherence - Institutionalize key operational metrics and build automated analytical reports by working with tech and analytic teams to drive rigour in daily business operations - To do data driven decision making to drive SLA, CSAT and DSAT metrics Skills Required: - Understanding of people operations, strong analytical mind, customer obsession and working with multiple stakeholders to drive impactful change. - Tier 1 or 2 college graduates with minimum 2-3 yrs of work-experience in customer facing operational management role is must to handle the current team - Should be efficient in excel, must have some analytical experience in the past

Bangalore

DocsApp - Process Manager - SLA Team 

DocsApp - Process Manager - SLA Team  ,Job Description for DocsApp - Process Manager - SLA Team  in DocsApp in  Bangalore for (4-6) years of experience. Apply Now!

Job Description for DocsApp - Process Manager - SLA Team  in DocsApp in  Bangalore for (4-6) years of experience. Apply Now!