Docplexus - Key Account Manager

Docplexus.in - Docplexus.in is the largest and fastest growing platform for doctors in India. As of today there are 135000 doctors registered on the platform and ti is growing by 6000 new registered doctors every month. Docplexus focuses on peer-to-peer exchange of patient cases, dialogue and interdisciplinary learning to improve medical outcomes. It is a trusted and secure platform accessible exclusively for medical practitioners, offering real-time dialogue, ex-change and interaction in clinical and non-clinical forums, knowledge centers, treatment guidelines, certified educational resources and latest medical news.

Job Description :

- Develop and implement the strategic partnership with the Strategic Accounts

- Be single point of contact for the account. Work with all the stakeholders within Company (Delivery, Sales, Product) as well as with key stakeholders on the customer side

- Be the central point of contact and responsibility for customer problem resolution and satisfaction.

- Repeat business and customer satisfaction to be key KPIs to measure

- Customer Engagement Activities and constant interaction with clients in order to build long-term relationships

- Co-ordination of RFQ process with operations to submit proposals to prospective projects and customers.

- Preparation of project plans with content team and monitoring of members to en-sure the delivery of assignments in a timely manner.

- Ensure presentation to clients and signing up the clients for the services.

- Build and scale offerings for Pharma companies with our team

- Follow-up on payments

Desired Profile :

Skills :

- Co-ordination of customer meets, visits and other specific requirements of customers.

- Contract reviews, tracking of delivery and quality performance

- Understanding needs of customer

- Content marketing strategy and execution

- Translating marketing strategies in compelling storylines that address the target audience

- Empathic development of long-term customer relationships

- Agile project management

Personality :

- Positive and trustworthy

- Go getter with hands-on approach

- Self-starter, results-driven and never satisfied

- Entrepreneurial mindset, energized by uncertainty and uncharted territory

- Willingness to travel extensively

Experience :

- Min. 5 years experience in consulting and key account management to deliver projects to enterprise clients

- Consulting experience in Lifesciences/Healthcare/Pharma background welcome but not necessary

- Striving to create impact outside of corporate structures, high degree of entrepreneurial drive

- Startup experience is preferable

Industry Type : Consulting, Key Account Management

Education : MBA from a reputed Institute

Location : Base location in Pune and frequent visits to client locations within India

Work environment & Compensation :

- A high-performing team that with proven success

- A nurturing environment with hands-on coaching from our European investors

- Self-responsibility and room for creativity

- Being a significant part in making India's healthcare better