DMI Finance - Senior Manager/AVP - Fraud & Risk Process Contol

1. Job Purpose:

Design and maintain the process control framework within Collections and Fraud Control; Core deliverables of the role includes opportunity of process automation, Governance of all the processes within Collection and Fraud, Fraud Prevention & Detection using advance digital technology. Post-facto investigations on fraud incidents and Non-Starters.

The role acts as a first- line of defense for Loss prevention by introducing the Fraud prevention coverage during the customer on-boarding journey. The role also ensures that all manual and automated processes within Collections and Fraud Control are governed and followed with proper compliance.

2. Principal Accountabilities:

Fraud Prevention & Detection

- Build a fraud control framework and define the threshold for fraud losses in consultation with the policy team

- Constantly evaluate the fraud detection platform with adequate coverage on emerging frauds in financial domain.

- Execution of Fraud investigation and performing deep dive analysis on Fraud Incidents and Non-Starters.

- Asses the operational risks involved from a fraud control perspective covering the processes/people/IT/Data

- Review on-boarding process of Channel Partners and work in tandem with Cross functional groups within DMI and with Channel partners in closing the gaps

- Produce Businesses Reports on Fraud that includes emerging frauds, actions taken, and loss prevented.

- Agency management

- Requirement Assessment, Functional Designs and development through Technology Team

- Analyzing the gaps, proposing the solution, and designing the process framework /Functional solutions.

- Identification and rectification of issues related to system/process and ensure efficient operations.

- Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations and UATs

- Find innovative solutions to mitigate dependencies and risks for deliverables.

Skills & Qualification Required:

Minimum Qualification required: Bachelor's degree in Business, Finance, Economics, Accounting, or related field.

Work Experience

- 7 to 10 years of experience in Fraud management in financial industry with min. 3 years of experience in fraud management for digital platform or 5-7 years of experience in business analyst role, project management in banking, financial industry or Telecom industry

- Experience in designing and maintaining the process Governance framework is additional

- Sound knowledge of Operational Framework, Regulatory Requirements, and industry practices in digital lending.

- Strong Analytical Skills and Vendor management experience

- Good in handling SQL queries and understanding on data