DM - Enterprise Business Customer Service Lead - Mobile Network Operator

We are looking for a Enterprise Business Customer Service Lead with a a leading mobile network operator based at New Delhi.

Job Details :

Circle : UP West

Grade : DM only

CTC : As per the norm

Function : Customer Service

Reports to : Enterprise Head with dotted line reporting to Circle CS head

Experience : Minimum 5 Years of experience : Age - 32 yrs Max

Education : Graduate

Job Profile :

- To be the customer service SPOC for the circle and ensuring implementation of BS

- Service Model & processes across Mobility ; Non Mobility service offerings

- Implementation through zonal teams by leveraging the Zonal CS Infrastructure.

- Churn Management

- Monitor Field Service ; Tele Service Performance, as per the case may be

- Monitor & Drive NPS for the Circle

- Ensure guidelines, norms & processes are disseminated across zones

Apply with following details :

Current Location :

Ok to relocate to Delhi :

Reason seeking relocation :

Family Set up ( Married /Kids/ Husband's / Wife's Job) :

Age :

Ed Qualification with Institute :

Is your Post Grad full time/distance :

Total Exp :

Industries worked in ( Pls specify) :

Exp in Telecom :

Exp in handling Service for Enterprise Business Customers ( Yrs) :

In your current role are u handling Enterprise customers :

Channel / Distribution Exp if any :

Current Team size on papers (Offroll + Onroll) :

Current Organization :

Reporting to :

Current CTC ( fixed + Variable) :

Expected CTC :

Notice Period :

Min NP to be served :

Ruchika
Team Workoid