DLF Pramerica Life - DM - Tech Solutions

A. Position Summary

The offered position plays a significant role to effectively manage the end user support for DLF Pramerica’s Home Office and the North Zone which comprises of ~ 30 Sales Offices. The person will be responsible for ensuring that business strategies are understood and IT Solutions are developed and implemented to meet the needs of business. Additionally, this position will also be responsible for managing the hardware and software assets and will own the IT Assets Management Process.

- He/she will lead and manage the Home Office to ensure service delivery for all aspects of business. He/She will analyze and understand the current business processes and work with business users and outsourced IT partner to develop technology initiatives supporting business objectives.

- Since the person should possess strong hands-on experience and is an individual contributor role, he/she should have the capability and willingness to do the job himself / herself.

- The position reports to the Sr. Manager - Technology Solutions Group

B. Key Responsibilities:

Incident and Problem Management

- To deliver agreed SLA’s for IT Helpdesk being managed by an external Service Provider

- Analyze call trends and ensure timely and accurate submission of relevant MIS IT Assets Management

- Manage all IT Assets including hardware and software to ensure availability of assets and also ensure round the year software compliance.

- Ensure proper reporting and insurance of all assets.

Support for DPLI's Sales Channel's

- Act as the Single Point of Contact (SPOC) to manage the Technology – Business relationship by understanding the IT Infrastructure needs and deploying the same effectively

- Manage the setup of new branch offices using Project Management framework Effective Expenses Management

- Ensure all expenses towards managing the sub-vertical are within the allocated budget

- Track expenses versus budget on a monthly basis Process Compliance and Being Audit Ready

- Ensure 100% compliance towards agreed processes to be audit ready

- Conduct user re-certifications and self audits on a quarterly basis

- Update Risk Assessment Matrix for the sub-vertical on a quarterly basis

- Conduct self audits for all existing offices

Project Management

- Effectively lead and manage all IT Infrastructure projects.

- Prior experience in managing and implementing multi locations projects.

Reporting

- Using reporting features of MS Excel to create and report multiple performance dashboards.

C. Span of Control

- This position will handle all branches and remote users for a major geographic region

D. Job Specifications:

Qualifications:

- MBA(IT)/MCA/Engineer degree or equivalent diploma

Experience:

4 - 7 years

E. Key Technical Competencies:

1. Requires progressive experience in supervising the progression of technical projects through strong communication skills (both verbal and written) and project management skills

2. Requires strong hand-on experience in handling Local Area Network (switched networks), Wide Area Network on Cisco technologies, Windows 2003 Server, Windows XP and 7 environment, and proven track record of managing multi-location projects

3. Should be able to use moderate to advanced functionalities of MS Office (MS Excel, MS PowerPoint and MS Word) and MS Project

4. Should have relevant certifications like MCSE, CCNA, ITIL