Divisional Service Manager - Broadcast Service Provider

One of the leading broadcast service provider is looking for a Divisional Service Manager!

Reporting to: Divisional Business Manager

Location: Mumbai & Aurangabad

The job exists with a purpose to identify, create and manage an outsourced service network in the zone with an objective to provide quality front end service and thereby upholding the customer friendly brand image .

Roles and Responsibilities:

1. Quality Service Provider

- Identify the needs of Service in the zone in consultation with Sales & Marketing and draw a blue print of Service Network.

- Appoint Service Franchisee in accordance with the network.

- Run / manage & audit service network to ensure process adherence & thus quality service.

2. Customer Satisfaction

- Maintain trade relations & ensure customer satisfaction in the zone

3. Team building and team motivation

- To drive a team of field service executive for effective territory coverage & to ensure all service centres maintain the basic company norms on service.

4. Channel partner Management

- Effectively manage the channel partners appointment & management.

Ideal Candidature:

- Exp: 15+ years

- Industry: Consumer Durable

- Excellent communication Skills