Dispute Investigation Role - Bank

Urgent hiring for one of leading Indian Bank.

Key Roles & Responsibilities :

- Investigations of unauthorized electronic banking transaction cases.

- Retrieve necessary documents/Information from internal and external stake holders for investigation of disputed cases.

- Identification & Investigations of frauds such as ATM skimming, POS skimming, Vishing, phishing, lost stolen cases, UPI disputes, Net and mobile banking disputes.Preparing of investigation reports of the dispute cases and publishing the same bank wise.

- Preparing of investigation reports of the dispute cases and publishing the same bank wise.

- Data preparation on RBI submission

- Liaising with external stake holders such as Mastercard, NPCI, Peer banks & regulatory authorities in case of fraud related instances.

- Taking action on CPP alerts received from NPCI, Mastercard, etc.

- If the candidate would have worked on real time monitoring of Debit cards & Internet Banking on monitoring systems such as EMS, VRM, FRM, UPI, RSA, its an added advantage.

- In case of misuse identified, then liaise with concerned acquiring bank/merchants to manage reversal/details of the disputed transactions.

- Guiding customers about the Dispute process with respect to the fraudulent transactions identified.

- Analyzing & understanding the major fraud trends going across the market,

- Publishing weekly and monthly dashboard and presentation to senior management.