Disprz - Manager - Customer Success

Customer Success Manager

Responsibilities (not exhaustive) :

- Providing initial, ongoing and refresher training to customer stakeholders.

- Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product.

- Gathering customer data where required to support implementations.

- Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner.

- Reporting issues faced by the users to the Product / Engineering team.

- Managing customer expectations around delivery times for product fixes and enhancements.

- Conducting periodic dipstick with users to proactively monitor product satisfaction.

- Monitoring product usage encouraging customers to increase usage where there is scope for improvement.

Required skillset :

- Degree in Business Management from a top Business school / university

- Minimum 5 - 8 years - in B2B enterprise experience in Customer Success portfolio from SAAS background

- Attention to detail and have zeal to to get into the grass root level to fix an issue

- Relationship Management & build Customer Focused strategies

- Concentrate on Customer Retention

- Energetic team player, driven and self-motivated

- Self-starter with the ability to work with limited input

Location : PAN India