About the company : Disprz is a high growth Enterprise SaaS large start-up that provides an AI-powered skills and career acceleration suite for organizations. We help mid-sized and large enterprises create business impact by enabling organization-wide right skilling initiatives to stay ahead in their digital journey. We were recently declared as the Best eLearning App among more than 1062 contenders in the eLearning category by Government of India (Aatmanirbhar Bharat App Innovation Challenge) and were recognized by Tracxn as a minicorn ( potential to be a unicorn) We power capability building to over 120+ enterprises in India, SEA and Middle East and some of our clients include Amazon, Mahindra, Bajaj Life and General Insurance, Naspers (at portfolio level), Standard Chartered Bank, Swiggy, Tata Motors, FabIndia, Delhivery. We have been growing 2X every year, and now with an even at higher acceleration What we are looking for : - We are seeking an experienced Customer Success manager who can manage a large customer base in building a good relationship, enhance and evaluates Customer need, Acting as a point of contact for any escalation and respond to retain Trust and Transparency. - You will manage a team and make sure it works effectively while onboarding, problem solving, retention and to provide a Good Customer Experience. Job description : - Providing initial, ongoing and refresher training (face-to-face) to customer stakeholders - Hand-holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product - Gathering customer data where required to support implementations - Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner - Reporting issues faced by the users to the Product / Engineering team - Managing customer expectations around delivery times for product fixes and enhancements - Conducting periodic dipstick with users to proactively monitor product satisfaction - Monitoring product usage encouraging customers to increase usage where there is scope for improvement Education : - Degree in Marketing, Sales or Business Management from a top Business school / university - Formal Knowledge of learning design and science, digital content development, and learning technologies and tools Experience : - Minimum 5 - 8 years - in B2B enterprise experience in Customer Success portfolio from SAAS background - Attention to detail and have zeal to to get into the grass root level to fix an issue

Metros

Disprz - Customer Success Manager - SaaS 

Disprz - Customer Success Manager - SaaS  ,Job Description for Disprz - Customer Success Manager - SaaS  in Disprz in  Metros for (5-8) years of experience. Apply Now!

Job Description for Disprz - Customer Success Manager - SaaS  in Disprz in  Metros for (5-8) years of experience. Apply Now!