Dispatchtrack - Technical Support Analyst

Technical Support / Application Support Analyst - Pacific Time.

- Perform root cause analysis and resolve all the technical and non-technical issues of international customers.

- Integrate DispatchTrack with other software.

- Monitor the production infrastructure and escalation protocols.

- Synchronize the same to be used as a reference in future and coordinating with Development Team.

- Should be able to work on the data formats such as XML, CSV.

- Knowledge of Manual Testing

Desired Candidate Profile

- B. Sc / MCA/B.Tech Graduate with minimum 65%.

- Ability to grasp the Customer's problem.

- Knowledge of both SW/HW.

- Good people management and negotiation skills.

- Willing to work in night shift.

- Excellent command over the English Language. Excellent written, verbal and presentation skills.

- Compiling, analysing and interpreting the problem.

- Ability to handle international clients, conference calls.