Direxions - Director - Client Servicing

Client Servicing Director (Minimum 8-10 years' experience)

Job Details

Location : Mumbai

Focus of this role : Leading significant client relationships, this role is focused on delivery of account profitability, growth, direction and on the solid execution of engagement, loyalty and CRM services.

Responsibilities include :

- Client Consulting

- Provide senior leadership in the development of the account roadmap and client plans for marketing, loyalty and CRM strategies and new programs, with defined short and medium-term goals (both strategic and financial)

- Maintaining excellent rapport with the client's team.

- Handling multiple client accounts and delivery of revenue.

- Identifying and developing new business opportunities within the current client portfolio.

Essential skills and experience :

- A highly motivated individual with marketing astuteness and significant experience in direct marketing and campaign execution

- Strong key account management, growth and delivery experience in marketing or professional services verticals

- Numerate

- Demonstrable experience delivering strategic insights and recommendations for the clients' brand, particularly when it comes to data-driven communications and CRM programs.

- A business / marketing degree level qualification is a must