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25/07 Saravana
Practice Head at Vasutti Services Pvt Ltd

Views:2033 Applications:235 Rec. Actions:Recruiter Actions:118

Director - Workforce Management - BPO/Call Center (8-15 yrs)

Punjab/Hyderabad Job Code: 1130230

Desirable Skills :

1. Minimum 8+ years in a BPO and associated with the WFM / Data analytics team

2. Strong Presentation & Analytical Skills

3. Strong MS Excel & MS Powerpoint skills

4. Strong hands on experience with WFM tools ( IEX Mandatory)

5. Qualification: Graduate/Post Graduate in Commerce, Engineering, Mathematics

6. Ability to communicate independently with internal and external stakeholders

7. Maintain a repository of performance reports and update organization compliance records

8. Maintain a repository of movements within the function and correct tagging of resources and alignment of HC for billing and utilization purpose

Women-friendly workplace:

Maternity and Paternity Benefits

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