Director - Vendor Management - IT

WORK LOCATION - CHENNAI, INDIA

DIRECTOR - VENDOR MANAGEMENT

As a Vendor Engagement Director, you will lead our engagement with professional services firms, for agreements of all sizes, from management through the delivery of services. You will effectively influence at all levels with or without authority as it will interact directly with both internal and Vendor leadership teams. As a Vendor director you will be responsible to manage and execute agreements end to end including performance and output management, while maintaining perspective of the long-term relationships.

As a lead of this team must work closely within the Advanced Operations organization, as well as build excellent working relationships with senior leaders across the company. The ideal candidate has a proven track record of building dynamic teams, is a creative thinker, problem solver, teacher, learner, and a fantastic leader of people.

Core Responsibilities :

- Overall responsibility to develop best-in-class global vendor governance strategies while maintaining or improving quality, performance and risk mitigation

- Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.

- Support programs across global IT through standardization of tools and processes and ongoing communication with regional and bottler leadership;

- Support sourcing strategies and manage global IT, legal, finance & procurement key stakeholders and vendor relationships;

- Develop deep, strategic relationships with vendors and understand strategically how to create mutually beneficial opportunities;

- Helps to resolve both internal and external vendor issues, which are normally expected to be encountered in larger global deals;

- Ensure to track, measure, report and evaluate vendor performance.

- Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.

- Lead strategic direction and portfolio optimization of spend, partners and services.

- Develops and leads a world-class team focused on best-in-class reliability engineering and operations methodologies

Skills:

- Strong technical/functional understanding of vendor management tool-sets

- Strong technical knowledge of current hardware, software, services, telecom, and standards

- Project and budget management expertise

- Strong leadership and negotiation skills

- Highly self-motivated and self-directed, keen attention to detail

- Proven analytical, evaluative, and problem-solving abilities

- Ability to effectively prioritize and execute tasks in a high-pressure environment

- Exceptional customer service orientation

- Ability to influence executive leadership

- Ability to establish rapport, credibility, and influence in a highly cross-functional, matrixed organization

- Highly collaborative with a strong work ethic

- Familiarity with Site Reliability Engineering (SRE)

- Familiarity with ITIL and/or eTOM frameworks

- Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.

Education

Bachelor's degree in Engineering/Masters (Preferred) or above in Computer Science or related technical field

Experience - A minimum of 15+ years Experience in IT

- 05-10 years well-rounded people & vendor management experience (preferred IT experience)

- 8+ years of vendor management experience

- 10+ years managing teams and leaders across geographies