Position Description Company's mission is to inspire creativity and bring joy. The Company is Headquartered in US, with global offices all across the globe. The Position is with Trust & Safety Operations Team that ensure that our global community is safe and empowered to create and enjoy content across all platforms, while protecting the brand. As the Director of Trust &amp; Safety Regional Operations you work to balance user behavior, growth, and safety through systems and operations to ensure our platforms health. You will think strategically about scaling regional operations, as well as tactically about enforcement integrity. This senior role must balance internal operational realities with external policy pressures, enhance operational teams and culture while communicating complex ideas to management and creating internal alignment. This is an exciting opportunity to join a rapidly expanding international team, and a unique chance to be one of the first members in our newly opened office. Responsibilities: - Manage all regional content moderation operations teams and sites (inhouse, outsourced, quality assurance), an organization of over 100 FTE, with significant vendor OPEX budget - Know and be accountable for all user experience metrics within your region - Own the strategic and operational relationship, via the Partner Manager, with our BPO partners, ensuring adherence to the contractual agreements - Align with the Regional Head of Trust &amp; Safety, the Head of Trust &amp; Safety Global Operations and Regional Operations peers to ensure continued efficiency, scalability and quality across all workflows - Define, launch and manage cross functional projects to ensure continued operational excellence within your region - Act as a global escalation point for your region, aligning with all stake-holders to respond to emergency content safety-related cases and provide suitable follow-up reports (root cause analysis and action plan) Position Requirements - 10+ years of overall experience and 7+ years in Trust &amp; Safety - Experience leading large scale content moderation operations in an internet company - Extensive team management experience with both senior contributors and managers - Experience interfacing with Public Policy, Legal and Product teams - Respect for other cultures and deep empathy for users Preferred Requirements: - Proven track record of consistently exceeding operational targets - In depth knowledge of the content moderation outsourcing/offshoring business processes and vendor management landscape within your region - Experience with crisis management - High comfort with data analysis, capable of in-depth interpretation and insights extraction

Gurgaon/Gurugram

Director - Trust & Safety Regional Operations - India 

Director - Trust & Safety Regional Operations - India  ,Job Description for Director - Trust & Safety Regional Operations - India  in Gateway Search in  Gurgaon/Gurugram for (10-20) years of experience. Apply Now!

Job Description for Director - Trust & Safety Regional Operations - India  in Gateway Search in  Gurgaon/Gurugram for (10-20) years of experience. Apply Now!